![]() Research shows that persons with severe and persistent mental illness die, on average, 25 years younger than the general population, often due to treatable conditions*. Implement Plan, Do, Study, Act (PDSA) cycles to improve care. Work closely with your information specialists and analysts to identify a way to collect data and track your outcomes. Improving their health may feel like an impossible task - but it’s not! Start small, pick one population you want to target, such as children taking atypical antipsychotics or adults with diabetes and depression. Behavioral health clinicians work very hard to keep those they serve out of jail, inpatient units, etc. Improving Patient Experience of Careĭoes your team utilize patient satisfaction measures? Are they meaningful or a survey that staff pass out once a year that most patients throw away? How are your staff collecting patient report of satisfaction on an ongoing basis? Do they simply check “satisfied” in the progress note if the patient didn’t seem upset about their services that day? Or do they have meaningful discussion with persons served about how services are helping them and any changes that need to be made? How do you measure quality of your services? Do you use fidelity measures for best practices? Once patient satisfaction and quality metrics are measured, do you share this information with staff? With persons served? Improving the Health of Populations ![]() If you are leading a behavioral health program, such home based therapy or case management, the Triple Aim framework can be used to evaluate and improve the program. With all these demands, it is no surprise that it can be very challenging to actually engage in meaningful program evaluation and identify any areas in which the team may need to adapt. My experience has been that a program manager’s time is often consumed by meetings, staff supervision, reviewing staff documentation, updating policy and procedures, preparing for audits and accreditation surveys, as well as the ever popular and time-consuming HR problems. Program managers within behavioral health organizations have a great opportunity to use the Triple Aim as a foundation for program evaluation. ![]() I propose that program managers within your organization need to be like those finches. To survive and thrive, these animals had to adapt. The size of the bills was conditional upon which other finch species were present. They found that there was a difference in the size of the ground finches’ bills between islands. Rosemary and Peter Grant are two researchers who spent almost 30 years researching the finch population on two small islands, Daphne Major and Genovesa, in the Galápagos archipelago, Ecuador. Adaptation can take years but ultimately can determine your organization’s survival.īiologists are very familiar with this concept. To adapt to a new environment or the presence of a new variable is challenging. It is far easier to discuss buzz words than actually adapt our business to reflect a new reality. These important tools identify the direction of the organization.īut if the focus on the Triple Aim never escapes the C-Suite (CEO, COO, CFO, etc.), there is risk that it will not become embedded within the workplace culture and actually impact workflow, outcomes, and ultimately, the people whose lives it could benefit most. Many behavioral health organizations have included it in their mission, vision or strategic plan. “Triple Aim” has definitely become “a buzz” within the behavioral health community over the past few years. The concept is great: Improving the patient experience of care AND improving the health of populations AND reducing the per capita cost of health care. In healthcare, the “Triple Aim” is one of these. Even if we try not to, we find ourselves using them in meetings or in discussion with co-workers. We seem to have a love/hate relationship with them.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |